Patient Guide to Patient Satisfaction Surveys and Ratings
At The Corvallis Clinic, we believe in the power of patient-centered care and want to put all the information you need to choose a physician at your fingertips. We also believe that transparency is critical. To that end, we’ve pulled together this guide to help patients, family members, and those considering appointments at The Corvallis Clinic to understand how we capture the patient experience.
About the surveys
The Corvallis Clinic measures many aspects of our patients’ experience. To ensure that we are holding ourselves to the highest standards, we partner with an independent patient satisfaction company, Press Ganey. For more than 25 years, Press Ganey has been the industry’s recognized leader in healthcare patient satisfaction. Press Ganey works with more than 10,000 healthcare organizations nationwide, including 50% of all U.S. hospitals, to improve clinical and business outcomes.
Who receives the survey?
Patients treated by The Corvallis Clinic providers are randomly invited to complete surveys. Surveys are offered by mail or email and give patients an opportunity to provide feedback about their experience with their provider. Results are shared with departments and individual physicians to identify opportunities to improve care.
Are all comments posted?
We post both positive and negative comments from the surveys. However, we do not post comments that are libelous, slanderous, profane, irrelevant, or otherwise inappropriate or may risk the privacy of our patients.
Why don’t we see patient ratings and comments for every physician?
The more ratings a provider receives increases the accuracy and reliability of the results. A provider’s rating will only be posted on the site providing he/she has a minimum of 30 completed surveys.
Can anyone complete a survey or post a comment about a physician?
No. Only patients of The Corvallis Clinic may be selected to receive a survey. This way we can confirm the results are based entirely on patients who have actually been treated by our providers.
How are the Press Ganey results converted into a 5-star system?
The ratings we receive from Press Ganey range from 1-10; we reduce these into a 5-star system using the following conversion:
0 = 0 stars
1 = 0.5 stars
2 = 1 stars
3 = 1.5 stars
4 = 2 stars
5 = 2.5 stars
6 = 3 stars
7 = 3.5 stars
8 = 4 stars
9-10 = 5 stars
Why post patient comments about the physician?
- We want patients to be paired with the best physician, which extends beyond solely finding a doctor that treats for a specific condition.
- We know that the physician-patient relationship is a critical element toward achieving trust, satisfaction, and positive outcomes. For this reason, we are compelled to offer our patients and our community meaningful feedback offered from prior patients to help them choose a physician.
- Patients increasingly want to be more involved in their care, and that starts with us being transparent by providing information that patients deserve.