Note: The Patient Portal is currently experiencing an issue with the Messages section indicating new messages when there are no new messages. Our portal vendor is actively working on a solution for this issue. We apologize for the confusion and appreciate your patience.
The Corvallis Clinic Patient Portal provides a secure way to:
- Exchange messages with your provider
- View your health information and lab results
- Request and confirm your appointments
- Pay or view your bills
Don’t have an account? You can easily sign up for the Patient Portal right now here.
Patient Portal FAQ
General Portal Information
What is the Patient Portal?
The patient portal is a free, secure website that provides patients with convenient, 24-hour access to personal health information.
Patients can use the Patient Portal to:
- Securely message their provider’s office
- Request and view appointments
- Receive and view test results
- Request prescription refills
- View billing information
- Download and transmit health information
The Patient Portal should not be used for emergencies or if you need an immediate response. If you’re experiencing a medical emergency, please call 911.
How do I register for the Patient Portal?
The best way to register for a Patient Portal account is to have your provider’s office send you an email invitation. The office will ensure that your contact information is up to date and that all the required information is on file.
If you’re a current patient, you can self-register online as long as the contact information on file with The Corvallis Clinic is complete and up to date.
Is the Patient Portal compatible with all browsers?
The Patient Portal is officially supported in the following browsers:
- Apple Safari 9 and later
- Google Chrome 30.0 and later
- Microsoft Edge 13.0 and later
- Mozilla Firefox 40 and later
- Opera 35 and later
Other browsers may work but have yet to be tested for compatibility.
How do I get to my portal account?
The Patient Portal is available as a full website, a mobile website, and a mobile app. Some portal features are unavailable from the mobile website and the app. For the most complete functionality, we recommend using the full website.
To access the website, click “Login” from The Corvallis Clinic website Patient Portal page at https://www.corvallisclinic.com/portal/ or you can go directly to https://14349-4.portal.athenahealth.com/.
You can view the full site from your mobile device by clicking the words “Full Site” at the bottom of the screen.
The Patient Portal App is called athenaPatient and is available on both Apple and Android.
How do I delete my Patient Portal account?
Your provider’s office can deactivate your portal account upon request. If you reactivate your portal account in the future, your past information will still be available.
Where can I update my personal information (e.g., home address, email, or change my password)?
- Log on to your Patient Portal
- Click the arrow next to your name at the top-right of the screen and click ‘My Profile’
- Click on the respective tab to make edits to Contact Information, Security, and Notification Settings
- Click ‘Edit’ to make desired changes and click ‘Submit’ to confirm your changes
Patient Portal Security
All activities on the Patient Portal, including communications, meet the security standards required by HIPAA and CCHIT meaningful use security requirements and encryption.
All communications between patients and your practice are carried over a secure, encrypted connection. This secure connection utilizes industry standard secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored in an electronic record system behind Athena’s firewall.
NOTE: You should always make sure that the email address on file is accurate, as notifications from the portal are sent to the email address on file. In addition, make sure to sign out of your account each time you are finished using the portal. You should never share your portal login information with others.
Health Records on iPhone
Patients can download and view their health records directly in the Apple Health app. You must have an active Patient Portal account to view your information on the Apple Health app.
If you wish to use this feature on your iPhone, visit the Health Records section of the app and log in with your Corvallis Clinic Patient Portal credentials.
Can I enable multifactor authentication for my account?
- Login to your Patient Portal
- Click your name in the top right corner of your homepage
- Click Security Settings
- While in the Security Settings tab, click on the blue “athenahealth Profile” icon
- A new tab will open that shows your security settings and allows you to toggle to enable “Require Multifactor Authentication”
Who do I contact if I have further questions?
Your provider’s office can help you set up a Patient Portal account, answer general questions, and provide basic troubleshooting advice.
If you have technical issues with your Patient Portal account, you can use our Patient Portal Technical Support Form to submit a request for assistance. We try to respond to all requests within 2 business days. If you have an urgent request that cannot wait, please contact your provider’s office directly.
Troubleshooting
General Troubleshooting
Occasionally, your portal account may not function how you’d expect. This could be caused by the system you are using to access the portal. If you are able to access your account, but something doesn’t seem to be working as expected, here are some general troubleshooting steps that might help:
- Clear your browser cache. Web browsers cache (store) information about websites you visit, which usually helps sites load faster and run better, but sometimes the browser can end up storing “old” information about the site, which can cause problems. Each web browser has a way to clear that stored information to start fresh. You can do a web search for “how to clear cache” plus the name of your browser type (Chrome, Firefox, Edge, etc.) for instructions.
- Use a different web browser or a private browsing tab (sometimes called “incognito” mode).
- Disable browser extensions you have running.
- Try accessing the patient portal through another method or device (i.e. if you’re currently using the desktop version, you might try the mobile version or the AthenaPatient app if you have access to a mobile device).
- If you’re accessing the Patient Portal on a school or work network/internet, try accessing it from home or a device using cellular data rather than the wifi. It’s rare, but certain settings on organization-managed networks may cause problems accessing the Patient Portal.
- If you are using a VPN or currently outside the United States, make sure you use a U.S.-based network. The Patient Portal will not work as expected from outside the United States.
I forgot my password. What should I do?
Click the ‘Forgot your password?’ link from the Patient Portal login page. Enter the email address you used for the Patient Portal and click ‘Email me’. Follow the instructions in the email to create a new password.
If you are still experiencing problems, please contact your provider’s office.
I changed my email address, but now I can't access my portal. What should I do?
If you have updated your email address in your Patient Portal profile, your current account will be deleted, and you will receive an email to your new email address with a link to re-register your portal account. Follow the instructions in the email to set a new password and reactivate your portal.
If you do not receive the email, please contact your provider’s office to verify your contact details.
Why can I only view the Billing section of my Patient Portal?
If you are logged in to your Patient Portal account and only see the Billing section, please contact your provider’s office. This may be related to an error that occurred during account creation.
If you are trying to view another patient’s information as a proxy and only see the Billing section, this means that the account owner has granted you only billing-level access.
My Patient Portal is stuck in Spanish.
After you log in to your Patient Portal, at the bottom of the screen, there is a globe icon next to the words “Do you prefer English?” or “¿Prefieres español?” depending on your current settings. Clicking on the icon will change your language settings for the Patient Portal.
I'm unable to complete a verification step/receive a code.
To set up a Patient Portal account, you are required to set up a two-factor verification option. You can choose to receive a verification code via text message or phone call. You can enter any phone number you’d like, but if you choose a phone number that is different from what The Corvallis Clinic has on file for you, you will also need to confirm you have access to the phone number on file by receiving an additional one-time code to that number. The verification process is a required step that helps protect the security of your account.
A verification code isn’t required every time you log in, but if you take certain actions, such as changing your password, the extra security step will be required. If you are asked to enter a verification code and are unable to do so, for example, if you no longer have that phone number, you will need to click the “Cannot verify? Reset your account” link. This will reset your account and allow you to re-register with a new security option.
I can’t access my Patient Portal outside of the US.
If you are outside the United States, the Patient Portal will not be available. However, you can work around this limitation by accessing the portal while using a VPN based in the U.S. or connecting to a network located within the U.S. (some people may be able to do this through a work or school remote connection).
Access for Family, Caregivers, and Dependents
What is "proxy" access?
Proxy portal access allows a person to access data in another person’s medical record via the Patient Portal. Proxy users log in using their own account, which is independent of the patient’s portal access.
Examples:
- Parents with access to their child’s portal information
- Spouse with access to other spouse’s portal information
- Caregiver with access to patient’s portal information
There are two levels of proxy access:
- Full Access—Allows the designated proxy to view all portal information, including—but not limited to—the ability to view/request appointments, send messages to the practice on the patient’s behalf, view billing statements, make payments, and download records.
- Billing Only – Allows others to view billing information only.
For adults, Proxy Access must be managed directly by the patient through their Patient Portal account. Patients can log in to their Patient Portal and use the Family Access Settings to grant Proxy Access to another individual.
For children under 15 years old, the practice can assist parents/caregivers with setting up Proxy Access to view the child’s health information from within the parent/caregiver’s own Patient Portal account.
How do I access my child or dependent's portal information?
Patients under 13 years old cannot have a portal account of their own. However, you can access your child/dependent’s health information as a proxy by logging into your own Patient Portal account.
Connect a Child or Dependent to Your Account
If you are a current patient and have your own portal account:
- Log in to your portal account
- Once the home page appears, click on your name in the top right corner
- Click “Family Access Settings”
- Click “Add Patient”
- Enter your child’s/dependent’s information
- Select “No Email” for the child or dependent you have guardianship
- Click “Continue”
If your contact information directly matches the patient’s, you will be granted access without further steps. If the system is unable to find a direct match, please contact the patient’s provider’s office to set up access.
If you are a current patient and do not have a portal account:
- Register for a portal account under your own name first
- Follow the steps above once your portal account has been activated
If you are not a current patient and need a portal account:
Please reach out directly to the provider’s office. The practice will need to add you as a contact for the child/dependent and send you an invitation to register yourself for a portal account.
How can I manage who has access to my Patient Portal information?
If you are a patient of The Corvallis Clinic with a Patient Portal account, you can manage who can access your portal information as a proxy.
To grant access:
- Log in to your Patient Portal account
- On the top right corner of the screen, click the drop-down next to your name
- Click “Family Access Settings”
- Under “Who can access your information?” click “Invite Family Member”
- Enter the family member’s information and click “Invite”
- Note: The family member you invite to access your portal information must have their own email address associated with their portal account. You cannot share an email.
The individual will receive an email notification that you invited them to access your account. This will prompt them to create a Patient Portal account for themselves if they do not already have one or log in to their own account to access your portal information.
To revoke access:
- Navigate to the Family Access settings page using the steps listed above
- Under “Who Can Access Your Information?” find the individual whose access you want to manage
- Click “Remove access” next to the person’s name
Can I view a family member's Patient Portal?
You can be granted proxy access to view a family member’s portal information from within your own account.
If you would like to see the health information of someone over 15 years old, that individual can grant you proxy access from within their own Patient Portal account using the Family Access settings.
Once they’ve granted you proxy access, you must log in to your own Patient Portal account to view their information. From within your own account, you can toggle to view the health information of any individual who has granted you proxy access.
Please note that logging in to another patient’s account is against Patient Portal Terms and Conditions. To view another person’s information, that person must grant you proxy access.
Portal Communication
When can I see my test results in the Patient Portal?
In most cases, your test results can be viewed on the Patient Portal as soon as they are finalized. Please note that you may see your results before your provider has had a chance to review them and contact you. If you have not received the expected results or have questions concerning your results, please contact your provider’s office.
Things to consider when viewing your Patient Portal results:
- Your portal results may include the following message: This test result was sent to you as soon as it became available. Your provider may not have reviewed these results yet.
- Not all results marked as abnormal are of clinical concern.
- You may see results that are difficult to understand or seem to indicate an illness. Your provider will contact you once they have reviewed your results to communicate their interpretation of the results. Do not attempt to diagnose or treat yourself based on the results you receive. Wait until your provider has had a chance to communicate with you; please allow at least 2 business days for your provider to review results.
- If you are concerned about the test results, you may choose to wait to view them until your doctor has sent over their notes.
- If you have any questions or concerns, please send a message in the Patient Portal or call your Provider’s office.
Can I send files to my provider?
You can send photos, medical documents, or signed forms from your portal homepage under the Messages section.
Please note:
- Each file can be up to 10MB max and must be a PDF, JPG, or PNG
- Up to 10 files per message
- Attachments are for clinical purposes only. Do not include images of credit cards, payment information, or other non-clinical images
- Attachments can only be added to new messages that are created on your portal homepage
My provider sent me a letter, where do I find it?
To find signed forms and letters:
- Login to your Patient Portal Account and click “My Health”
- Click “Documents and Forms” for letters and forms, or “Learning Materials” for educational resources
Please contact your provider’s office directly if you do not receive the expected correspondence or have other questions.
Can I message the practice on behalf of another patient?
If another patient has granted you proxy portal access, you can follow the instructions below to send a message about that patient.
To send or view messages on behalf of another patient:
- Log in to your portal account
- Click on your name in the top right corner to open the dropdown menu.
- Select the name of the individual who has granted you proxy access.
You will now see their name at the top right corner. This confirms that you are now acting as a proxy, and you can use messaging functionality to send or view communication on behalf of that patient.
Note: It is very important to toggle to the patient’s name before sending messages so that the communication becomes part of the correct patient’s medical record.
If I send a message to my doctor, when can I expect a reply?
Patient Portal messages are intended for non-urgent health-related inquiries only. We aim to reply within 2 business days.
If there is an urgent matter, please call the office or call 911 in case of an emergency.
Do you still need assistance? Please submit a request using our Patient Portal Technical Support Form.
